FAQ
Have a question about your order?
You may find the answer below. These are some of the most common questions we receive. If you still need assistance, please feel free to contact us. We are always happy to help.
1. How long does delivery take?
Estimated delivery time: Most orders arrive within 7 to 14 business days. This includes 1 to 3 business days for processing and 6 to 11 business days for shipping.
Please note that delivery times are estimates and may vary depending on your location and carrier conditions.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number on our tracking page to follow your shipment.
If you do not see the email in your inbox, please check your spam or junk folder. Tracking updates may take a few days to appear after shipment.
3. My package has not arrived after 14 business days. What should I do?
We are sorry for the delay. First, please check your tracking link for the latest shipping updates. In some cases, delays can occur due to customs clearance or local carrier processing.
Most delayed packages are delivered within a few extra business days. If your order still has not arrived after the estimated delivery period, please contact us and our support team will be glad to assist you.
4. Can I cancel or make changes to my order?
If you would like to cancel or update your order, please contact us as soon as possible after placing it. We will do our best to help.
Please note that once an order has been processed or shipped, changes or cancellations may no longer be possible.
5. Do you offer returns or exchanges?
Yes. If you are not fully satisfied with your purchase, you may contact us within 30 days of receiving your order. Our team will help guide you through the return or exchange process in line with our return policy.
6. What payment methods do you accept?
We currently accept the following payment methods:
Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, and Shop Pay.
All payments are processed securely through encrypted payment systems.
7. How can I contact customer support?
You can reach our customer support team by email. Our contact details are available on the contact page of our website.
If you did not find the answer you were looking for, please feel free to get in touch with us at any time. We are here to help.
Business Information
Website name: Palm Springs Essentials
Address: Biezenbos 18, 8200, Sint- Michiels, Belgium
Company name: Rogov Empire
Email: info@palmspringsessentials.com
Phone: +1 323 529 9722
Tax identification number: BE1036939896
Company registration number: 1036939896
Warehouse address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District